Xtralite and Vitral are now a part of VELUX Commercial, and we are delighted to welcome you to our new website. Here, you will find our complete portfolio of daylight solutions and services for industrial, commercial and public buildings.

Complaint

We’re here to help you if something has gone wrong

We want all of our customers to be more than satisfied with our people and the products and services that VELUX Commercial offers. If something has gone wrong or you are dissatisfied with our products or services, please tell us. We will work with you to resolve it.

Homeowners

If your query or complaint is in relation to a VELUX roof window solution, please visit our VELUX website for homeowners.

Contact us by email

Please complete the form, including any attachments, and we will get back to you within one working day.


Contact us by phone

Phone number: +44 (0) 1592 778916

We are open:
Monday - Thursday: 9AM - 5PM
Friday: 9AM - 3PM